MORE THAN 90,000 SATISFIED CUSTOMERS

FAQ

Here are all the answers to your questions. Is your answer unexpectedly not among them? Please contact our customer service department.

product information

The size of Druppies boots generally falls an average of one size larger than what you would normally wear. The good news is that all Druppies boots have the same fit, so if you already know the size that fits you, you can stick with the same size when ordering Druppies boots.

However, for the most accurate sizing information, we recommend consulting the size chart available with the specific products on our website. This size chart provides detailed information on insole length and can help you choose the right size to ensure your Druppies boots fit perfectly and are comfortable. The boot itself is always still slightly roomier than the insole, so if you measure your feet and follow the insole size chart, you’ll always be fine.

If you’re still unsure about which size to order, don’t hesitate to contact our customer service team for personal advice. We are always ready to help you find the best size for your Druppies boots.

We offer a wide range of sizes for our various Druppies boots to ensure that everyone finds the perfect fit. Here is an overview of the sizes available for each model:

  • Fashion Boot: Available in sizes 20 through 39.
  • Adventure Boot: Available in sizes 23 through 42.
  • Winter Boot: Available in sizes 21 through 42.
  • Nature Boot: Available in sizes 20 through 35.

Our boots are manufactured with high quality materials to provide the best quality and comfort. All Druppies boots are made of 100% high-quality natural rubber, which ensures durability and waterproofness.

Specific to the different models:

  • Our Adventure Boot, Fashion Boot, Newborn Boot and Summer Boot feature a soft cotton inner lining. This provides extra comfort and helps regulate the temperature inside the boot.
  • The Nature Boot features a warm fleece lining, which is ideal for colder weather and provides extra insulation.
  • Our Winter Boot is designed with a cozy fur lining. These boots can be tightened at the top using a drawstring, giving you extra warmth and protection from the elements.

With these various lining options, we ensure that there is a suitable Druppies boot available for every season and every need. We pride ourselves on using high-quality materials to ensure that you stay comfortable and protected no matter the weather conditions.

To keep your Druppies boots in top condition, follow these simple maintenance tips:

  1. Natural rubber: Our boots are made of high-quality natural rubber, which ensures durability and waterproofness. It is important to wipe your boots with a damp cloth after use to remove dirt and mud.
  2. Avoid heat sources: Do not place your Druppies boots near direct heat sources, such as radiators or heaters. Heat can damage the natural rubber and dry it out.
  3. Rubber Care product: We recommend regular use of our special maintenance product “Rubber Care” by Druppies. This product is designed to nourish the natural rubber and protect it from drying out. Apply the product according to the instructions on the package.

Regularly maintaining your Druppies boots and protecting them from drying out will keep them flexible and maintain their waterproof properties. This allows you to enjoy comfortable and durable boots for longer, ready to protect you from wet and muddy conditions.

Druppies boots are made of 100% high-quality natural rubber, which is a more durable choice compared to PVC (polyvinyl chloride). Natural rubber is biodegradable, meaning it can eventually decompose after use without leaving harmful residues in the environment.

Unlike PVC, which is often used in cheaper boots, using natural rubber helps reduce ecological impact. This makes Druppies boots durable not only in terms of their longevity, but also in terms of their environmental friendliness.

So by choosing Druppies boots, you are contributing to a more sustainable and environmentally friendly choice, while enjoying high-quality, long-lasting protection from the elements.

For sure! The Druppies Winter Boots are perfect for winter sports vacations. Not only do they offer maximum warmth and comfort in cold conditions, but they are also equipped with a coarse sole that provides plenty of grip on slippery surfaces. This makes them ideal for walks in the snow as well as challenges on snowy and icy terrains. With the Druppies Winter Boots on your feet, you can enjoy your winter sports vacation with confidence and safety.

maintenance and care

Maintaining and cleaning your Druppies boots is easy. Follow these steps for best results:

  1. Remove coarse dirt: Gently shake or pat the boots to remove loose dirt or mud. Once the mud has dried, you can use a soft brush to remove it.
  2. Make a lather: Use lukewarm water and a mild soap or a special shoe cleaner. Avoid harsh chemicals, they can damage the material of the boots.
  3. Cleaning: Dip a soft cloth or sponge into the soapy water and gently wipe the outside of the boots. Rub in circular motions for stubborn stains.
  4. Rinse: Wipe off the soap residue with a cloth dampened with clean, cold water.
  5. Drying: Allow boots to air dry, away from direct heat sources such as radiators or direct sunlight.
  6. Rubber Care: Once the boots have dried, treat them with Rubber Care. This keeps the natural rubber nourished and flexible.

By regularly cleaning and treating your Druppies boots with Rubber Care, you will extend their life and maintain their beautiful appearance.

Taking care of your Druppies boots is essential to maximize their longevity. Here are some steps and tips you can follow to keep them in optimal condition:

  1. Clean regularly: As mentioned earlier in our cleaning instructions, regular cleaning of your boots is important. Dirt and residue can corrode the materials over time.
  2. Dry properly: Never let your boots dry in direct sunlight or right next to a heater. This can dry out the rubber and cause cracks. Always let them dry naturally and in a well-ventilated place.
  3. Store in a cool, dry place: When not using your boots, it is best to store them in a cool, dry place away from direct sunlight or extreme temperatures.
  4. Use Rubber Care: The use of Rubber Care is essential for maintaining the flexibility and luster of the rubber. It helps prevent drying, discoloration and cracking. Apply Rubber Care regularly, especially after cleaning boots.
  5. Avoid sharp objects: Try to avoid contact with sharp objects or rough surfaces to avoid cuts or abrasions on the rubber.
  6. Wear carefully: Slip your boots on and off without pulling excessively on the top edge to avoid unnecessary stress on the rubber.

By following these steps, you can significantly extend the life of your Druppies boots and enjoy them for years to come!

No, it is strongly discouraged to wash your Druppies boots in the washing machine. The washing machine can damage the rubber and other materials of the boots. In addition, boots may deform or lose their color during the washing process.

For the best maintenance of your Druppies boots, we recommend cleaning them by hand with a soft cloth or brush and lukewarm water. Also avoid using harsh chemicals, as they can damage the material of the boots. By cleaning and caring for them properly, you will extend the life of your boots and maintain their beautiful appearance.

If your Druppies boots are wet inside, it is important to dry them as soon as possible to preserve the life of the material and prevent any unpleasant odors. Follow these steps:

  1. Remove insoles: If your boots have insoles, remove them so they can dry separately.
  2. Fill with newsprint: Stuff the boots with newspaper. The paper helps to absorb the moisture. Replace the paper every few hours, especially if it gets damp quickly.
  3. Put them in a dry place: Place boots in a well-ventilated place away from direct heat sources such as radiators, heaters or direct sunlight. Direct heat can damage or deform the rubber.
  4. Turn the boots over: When the boots have partially dried, turn them over so that any residual moisture can flow to the opening and evaporate faster.
  5. Let them dry naturally: It may take some time for boots to dry completely, especially if they have been thoroughly wet. Patience is important; the use of forced heat or hair dryers is not recommended.
  6. Let them air: Once the boots are dry, leave them in a well-ventilated area for some time to expel any remaining moisture or odors.
  7. Rubber Care: Consider using Rubber Care to nourish and protect the material after it has been exposed to a lot of moisture.

Following these steps will ensure that your Druppies boots remain in optimal condition, even after exposure to moisture.

shipment and delivery

Shipping costs vary depending on the destination and total value of your order:

  • European countries: Shipping costs within the EU are only €3.95 regardless of the value of the order.
  • International: Shipping costs for countries outside the EU are €12.95.

Through this structure, we strive to provide efficient and cost-effective delivery for all of our valued customers.

If you place your order before 4 p.m., it will be shipped the same day. This means you can expect your items in your home the next day. We strive to serve you as quickly as possible so you can enjoy your purchase soon.

We ship all our orders exclusively via DHL. This ensures fast and reliable delivery, so you receive your products in excellent condition and within the expected delivery time.

Yes, once the DHL label is created for your order, we will send you an email with the track and trace code. This code allows you to track the progress of your package and understand the estimated delivery date. This way you will always be informed about the status of your order.

Yes, we deliver internationally, but only within Europe. This allows us to ensure that our products arrive to our European customers within a reasonable time and in perfect condition.

Yes, it is possible to change your shipping address, but be quick. Changes in shipping address can only be made before 4 p.m. on the day of order. This is because after this time we process all orders and create the shipping labels. Please be sure to inform us of any changes as soon as possible to ensure that your order is shipped to the correct address.

We take responsibility for your package until it is delivered. When DHL indicates that the package has been delivered, our responsibility ends. Should your package be lost before delivery, this will not be the customer’s responsibility. We will do our best in such cases to find a solution so that you can enjoy your order as soon as possible.

order and payment

Placing an order is easy and can be done in a few steps:

  1. Product Selection: Navigate through our website and select the desired product. Choose the desired size, color or other specifications and click “Add to Cart.
  2. Shopping Cart: Once you have selected all your desired products, click on the shopping cart icon in the upper right corner of the website. Here you can check selected products, change quantities or delete products.
  3. Checkout: Click on “Secure Checkout”. Enter your shipping and billing information here.
  4. Payment: Choose a payment method and follow the instructions to complete payment.
  5. Attachment: After completing your payment, you will receive a confirmation email at the email address you provided, which will include a summary of your order and delivery information.
  6. Relax: We take care of the rest! Your products will be shipped to you as soon as possible.

If you have any questions or problems during the ordering process, please feel free to contact our customer service department. We are happy to help you!

We accept various payment methods to make the checkout process as smooth as possible for our customers. You can pay with us with:

Klarna, iDeal, Bancontact, Visa, Mastercard, Paypal, ApplePay, Giropay, KBC/CBC, Belfius, EPS and other credit cards.

During the checkout process, you can select your preferred payment method. Each of these methods ensures secure and fast processing of your payment.

Absolutely. The security of your payment information is of utmost importance to us. Our website uses advanced encryption technologies and security protocols to ensure that all transactions are processed securely. In addition, we work with reputable payment service providers known for their strict security standards. So you can be confident that your payment information is in safe hands with us and handled with the utmost care.

If your payment is declined for any reason, we encourage you to contact our customer service department immediately. They can guide you in resolving the problem and advise on alternative payment methods.

Yes, with us you have the option to pay afterwards using Klarna. During the checkout process, you can select this option and follow the instructions to complete your order.

You will automatically receive an invoice by e-mail once your order has been shipped. If you did not receive this email or need an additional copy of the invoice, please contact our customer service department.

Yes, you can change your order after you have paid, but there are some restrictions. Changes to your order can only be made until 4 p.m. on the day of ordering. After this time, your order will be processed for shipment, and no further changes are possible. Therefore, if you want to make a change, we recommend that you contact our customer service department as soon as possible, and before 4 p.m.

You can cancel your order until 4 p.m. on the day of order. To do this, please contact our customer service department via phone or email as soon as possible. After this time, we will continue processing and preparing your order for shipment, and cancellations are not possible.

Should an item you desire be sold out, we encourage you to contact our customer service department. They can inform you of any supplements or alternative products.

If you have a discount code, please enter it in the designated field at the bottom of your cart before proceeding to checkout. The discount will then be automatically deducted from the total amount.

return

If a product does not meet your expectations, you can of course return it. However, some conditions must be observed in this regard:

  • You must notify your desire to return within 14 days via our return form.
  • After this notification, you have another 7 days to actually return the product to us.
  • Please ensure that the product is returned in unworn and undamaged condition, and in its original packaging.
  • Include your order confirmation email or packing slip in the return package for smooth processing.
  • Return shipping costs are at your own expense. Please make sure your return package is sufficiently stamped; insufficiently stamped shipments will not be accepted.

Only returns that meet the above conditions will be accepted by us. Upon acceptance, we will refund the purchase price to the account used to make the original payment as soon as possible, but no later than 14 days.

You have the right to return your purchase within 14 days of receipt. Should you decide to return the product, please make sure that you register it via our online return form within this period and then return it within the stipulated period.

Yes, the cost of returning your order is at your own expense. Please make sure your return is sufficiently stamped. It is recommended that you send your return with a track & trace code so that you always have proof of shipment.

After we have received and verified your returned product(s), we strive to refund the full purchase price within 14 days to the account used to make the original payment. You will receive an email confirmation once the refund has been processed.

Yes, it is possible to exchange an item. When you complete the return form , you can indicate that you wish to exchange the product and for which item you wish to exchange. Follow further instructions on the form to successfully complete the exchange process.

Yes, we kindly request that you return the product in its original packaging. This helps in the quick and correct handling of your return and ensures that the product is returned to us in good condition. If the product is returned without its original packaging, it may affect the refund.

You can find the return form on our website. If you cannot find the form or are experiencing problems, please contact our customer service department. They will be happy to help you.

contact

You can reach us by phone and email. Our customer service is open Monday through Friday between 9 a.m. and 5 p.m. Do not hesitate to contact us within these times for any of your questions or comments. Contact information can be found on our website under the heading Contact.

We strive to answer all questions and comments within 48 hours. Should it take a little longer due to busyness, we ask for your understanding. We do our best to serve you as quickly and efficiently as possible.